Westow House Hotel Terms & Conditions



Westow Pub Ltd
79a Westow Hill
SE19 1TX
VAT 198 978 412
Phone: 02086700654

The following Conditions apply to all guests of the Hotel.


Guests may book in advance or on arrival. Debit/Credit cards will be debited at the time of making the booking.

Rooms are subject to availability

The Hotel reserves the right to refuse any booking for any good and fair reason.

Check-in & Check-out Times

Guests may check-in at any time from 3.00 p.m. on day of arrival.
On departure, guests must vacate their rooms and check-out by no later than 11:00 am.
Failure to check-out before 11:00am will entitle the Hotel to charge for an additional night.


A Credit or Debit Card is required to check in to the Hotel

Guests must pay all outstanding charges on departure.

Guests are liable for any damage they cause to the Hotel property


Your reservation confirmation will contain the cancellation policy that applies to your reservation.


In the unlikely event that Westow House does not, for any reason have the required number and types of rooms available as per the Booking, Westow House reserves the right to relocate the Client to an alternative hotel of a similar standard.
The extra and reasonable accommodation expenses incurred for equivalent accommodation (for the first night only) shall be at Westow House’s discretion, which will normally be exercised in favour of the Client, be borne by Westow House.
The acceptance of this obligation (which will not release the Client of the obligation to pay Westow House the relevant Charges) shall be in lieu of all other liabilities or obligations, which are hereby expressly excluded.

Right of Refusal

The Hotel reserves the right to refuse a guest entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.


The Hotel reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner.

Hotel Rules

Guests shall comply with all reasonable rules and procedures in effect at the Hotel, including but not limited to health and safety and security procedures and statutory requirements as to registration.

Losses, Liabilities etc.

Guests must report any loss of or damage to their property immediately on discovery to the Hotel and shall make themselves available to assist with any reports made by the Hotel to the police.
The Hotel shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest or an Act of God, or where the guest remains in exclusive charge of the property concerned.
The Hotel shall not be liable for any failure or delay in performing any of its obligations under this Agreement if the failure or delay was due to any cause beyond its reasonable control, including (without limitation) war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, act of God, failure of power or machinery, failure of or interruption in externally provided services and utilities, and all similar events outside the Hotel’s control.
Whilst all reasonable efforts have been taken by the Hotel to ensure that Bookings made under this Agreement are able to proceed, the Hotel reserves the right to relocate any Booking to another hotel of similar size and standard. The Client acknowledges that the Hotel accepts no liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.
Guests will be liable for any loss, damage or personal injury they may cause at the Hotel.
These Conditions shall be governed by English law, and you agree to submit to the jurisdiction of the English courts.

Damage to hotel property

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure.
Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address.
We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Removal of hotel property

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent.
The charge will be the full replacement amount of the missing item, including any carriage charges.
Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card or send an invoice for the amount to the registered address.

Tampering with fire detection systems and firefighting equipment

We reserve the right to act against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers.
Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion.
Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card or send an invoice for the amount to the registered address.

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation). To view our full Privacy Policy please click here.